Seller Policy

Seller Agreement

This draft explains seller responsibilities for the Local Trade Network marketplace.

Seller Eligibility and Onboarding

Sellers should complete onboarding accurately and keep their account details current.

Shop and Profile Information

Seller names, shop descriptions, images, and contact details should be accurate and kept up to date.

Listing Responsibilities

Product and service listings should be truthful, clear, and consistent with what buyers will receive.

Pricing and Stock Accuracy

Pricing, quantity, and availability should reflect the seller's actual inventory and current offer.

Legal and Safe Products

Sellers are responsible for making sure their products or services are lawful and safe to list.

Order Management

Sellers should manage orders in a timely manner and keep buyers informed when status changes matter.

Pickup Responsibilities

If pickup is offered, the seller should provide clear pickup details and make the item available as promised.

Local Delivery Responsibilities

If delivery is offered, the seller is responsible for the local delivery arrangement they choose to provide.

Buyer Communication

Sellers should communicate respectfully and respond to buyer questions related to listings and orders.

Seller Fee

A seller fee of 2.5% applies as part of the current 5% checkout fee structure.

Stripe Connect Payouts

Seller payouts are handled through Stripe Connect and are sent to the seller's connected Stripe account.

Refunds, Cancellations, and Disputes

Refund, cancellation, and dispute handling should follow the marketplace rules and any seller-specific policy that applies.

Reviews

Sellers should not attempt to manipulate reviews, ratings, or feedback from buyers.

Advertising Responsibilities

Any promoted listing or ad content should stay accurate and should not misrepresent the product or service being sold.

Prohibited Listings

Sellers may not list items or services that are illegal, unsafe, misleading, or otherwise disallowed by marketplace policy.

Account Suspension or Removal

Repeated issues, policy violations, or harmful behavior may result in account suspension or removal.

Intellectual Property

Sellers should only use images, logos, copy, and other materials they own or are allowed to use.

Agreement Updates

This seller agreement may be updated as the marketplace changes. The current posted version should be treated as the active summary.

Need Help With Onboarding?

If you need support with seller setup, use the contact page or check the Help Center before reaching out.